Overview

Course Description

The Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. ITIL covers various processes, from service strategy and design to transition, operation, and continual service improvement.

It provides a framework for organizations to deliver efficient, reliable, and high-quality IT services, fostering a customer-centric approach and continuous improvement in IT service delivery and support.

Key Features

What is ITIL ?

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management (ITSM), providing a framework to align IT services with business needs and ensure continual improvement.